Meridian Medical Group

IT Scorecard · Q2 2026 · Prepared by Summit IT Partners

B+

7 of 8 targets hit (88%).
Grades reflect the share of metrics that met their target this period.

Uptime % 99.97 ✓ hit target

higher is better target: 99.9 %

Tickets closed 138 ✓ hit target

higher is better target: 120

Avg first response min 18 ✓ hit target

lower is better target: 30 min

Avg resolution time hrs 5.2 ✓ hit target

lower is better target: 8 hrs

Patch compliance % 96 ✓ hit target

higher is better target: 95 %

Backups verified % 100 ✓ hit target

higher is better target: 100 %

Security incidents 0 ✓ hit target

lower is better target: 0

New hires onboarded on time 7 ✗ missed

higher is better target: 8

Highlights

Zero security incidents for the third straight quarter. Migrated all 84 workstations to Windows 11 ahead of schedule. One onboarding slipped past the 24h SLA during the holiday week; process fix is in place. Next quarter: MFA rollout for the remaining legacy apps.

View as table

Metric	Value	Target	Status
Uptime	99.97 %	99.9	hit
Tickets closed	138	120	hit
Avg first response	18 min	30	hit
Avg resolution time	5.2 hrs	8	hit
Patch compliance	96 %	95	hit
Backups verified	100 %	100	hit
Security incidents	0	0	hit
New hires onboarded on time	7	8	missed